Do you require some assistance with technical support or a sales enquiry? No problem, we would be delighted to assist you. We have various ways for you to get in touch with us right away, our support team are on stand by ready to help you with any questions you may have.
Primary support platform.
For everything billing, sales & pre-sales, technical, partnerships related.
Join our Discord server
Join our community to chat amongst others as-well as receive community support - For pre-sales questions and small technical issues.
Our technical support and sales teams are reachable instantly, night and day. We have team members recruited from different timezones to ensure you are getting excellent service at all times.
Any issues you raise with us will be dealt with professionally, and any feedback taken seriously so that we can improve our services. All contacts to us via email or support ticket will be acknowledged by a person within 12 hours, and where possible we will also attempt to resolve an issue within this same time frame. More complex issues may take slightly longer.
You will always get a near-instant response on Discord, and for more complicated issues we usually look into new support tickets within a few minutes.
We rent and manage our powerful cluster of servers that are all interconnected and act as one supercomputer. While setting up these clusters, we have pre-configured them to save network, energy, and other resources without compromising the reliability and quality of these servers. In short, we are using economically reasonable but good quality and reliability wise exceptionally good hardware and software.
Head over to https://portal.protonservershost.com as simple as that!
We have already covered this is one of the other FAQ questions, but to explain in short, we use economically friendly resources that don't affect the quality or reliability in any way. We also earn a lot of income from the advertisement's we put up on this website that compensates for the cost. Coming to the question of trusting our hosting service, you surely can trust us due to a variety of factors - first one being our customer testimonials which can be found on a few of our webpages or our TrustPilot page. The second one being our transparency on a variety of aspects such as pricing, security, and much more. These are a few aspects that can help you decide to trust us.
We are industry leaders in providing top and best class hosting services! There are no hidden costs or advertisements that are placed on customer's websites. Lightning-fast speeds, maximum reliability, and fanatical user support are just a few of the features you'll receive with our service. We aim to provide affordable hosting packages without sacrificing on the features or quality of our service. This means you do not have to pay extra for services that you do not use or require. Furthermore, you will save even more when you choose to prepay for your account in advance. Our service is known for dependability, redundancy, and affordability. Our primary focus has always been to provide reliable technical support, best quality and affordable hosting service to everyone who wishes to host with us. Our reputation allows us to deliver unbeatable service to our existing customers worldwide.
Yes, we do. Free trials are available at https://portal.protonservershost.com/index.php/store/free-trials
Our servers are highly reliable and are business-grade servers. These servers have exceptionally good uptime with the least downtimes. We very rarely scheduled maintenance and even during this time we move your account to another node. For more information on our uptime and performance statistics, you can take a look at our website and server monitoring agents at https://status.protonservershost.com
We have 5+ servers located in various data centers around the globe. To be precise we have 2 servers in the United States of America, 2 in United Kingdom, 1 in India and 1 in Germany (Please note: This list may not be up to date). To know the exact location of these data center's and/or the updated servers list, open a ticket with our support team, stating the reason.
Our servers are blazing fast. To be precise, they can deliver 1000 hits per second or higher.
Absolutely not! All of our servers are business-grade servers and are not only meant for small businesses or personal projects. A medium scale enterprise can leverage our services to power their reputation.
To contact us regarding an abuse complaint, including DMCA and legal issues related to any content hosted on our systems then please email [email protected] Abuse complaints will be acknowledged within three working days.Formal complaints
If you wish to raise a complaint or escalate an issue where something has not been resolved to your satisfaction, please email [email protected] with the subject 'Complaint'. This will be assigned within our system to a senior member of management who will investigate the issue and report back. If the issue is not resolved to your satisfaction, you can escalate the complaint by writing to the company director through email.
A company director will investigate the issue and let you know the outcome within three working days of you raising the complaint. Please include as much information as possible related to the problems you've encountered as it will enable us to be thorough in our report back to you.
If you are not happy with the outcome of our investigation, the last option is for us to use a third party mediation/arbitration service.
Our support team is one of the best in the world! These team members work around the clock and are strategically recruited from around the globe to significantly reduces wait/response time while allowing them to maintain an excellent work-life balance. These support representatives are professionals in the field that they work in and can answer most of the problems or questions you come across with insanely fast response time.